Terms of Sales
Article 1: object
These General Conditions of Sale are intended to define the rules applicable in the context of the sale of Products marketed on the Site (hereinafter “the Site”),
Between
The company Le Petit Florilège (hereinafter “Le Petit Florilège”),
Limited Liability Company with capital of 5,000 euros, whose head office is established at Le Petit Florilège - Lieu-dit Lamaresque - 46500 PADIRAC. Registered with the Cahors RCS under number 798 655 353 00026
VAT number: FR1479865535300018.
And
Any natural person of legal age, non-commercial, with legal capacity to contract, domiciled exclusively in the countries delivered by the Site (hereinafter “the Customer”) making a Product purchase on the Site.
These conditions apply to all orders placed on the Site.
These general conditions (hereinafter the “General Conditions of Sale”) govern without restriction the sales of Products made by Le Petit Florilège from the Site.
Le Petit Florilège reserves the right to modify these General Conditions of Sale at any time without notifying its Customers, by publishing a new version on the Site.
The General Conditions of Sale described below detail the rights and obligations of Le Petit Florilège and the Customer in the context of the sale of goods on the Site.
The applicable General Conditions of Sale are those in force on the Site on the date the order is placed by the Customer; it being specified that any order for a Product offered on the Site implies the Customer's full acceptance of the General Conditions of Sale.
These General Conditions of Sale comply with articles l 111.1 and l 113.3 of the Consumer Code, informing the Customer of the prices, descriptions, contractual limitations of liability and details of the sale.
Article 2: - Identification of the seller
Company Le Petit Florilège, SARL with capital of €5,000 domiciled in Le Petit Florilège - Lieu-dit Lamaresque - 46500 PADIRAC - SIREN 798655533 RCS Cahors Intra-community VAT FR14798655353 contact email:
customer service (@) lepetitflorilege.com
Article 3 - Presentation of the Products
The characteristics of the Products offered for sale are presented in the Product sheets on the Site by means of photograph(s), image(s), descriptive text, conditions of use, any special characteristics and prices including tax. Le Petit Florilège cannot be held responsible if errors are introduced. Due to the diversity of materials likely to be used by the Customer for displaying the Site and possible variations in colorimetric and qualitative reproduction of Product photographs on said materials, the photographs do not fall within the contractual scope.
The Products are presented in a staged context allowing them to be highlighted and the photographs represent a presentation suggestion. Only the description on the product sheet and the selection menu (if it exists) have the value of description and designation of the product or its variant validated by the customer. All texts, images, videos and audio extracts presented on the Site are reserved, for the entire world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
Article 4 - Validity period of sales offers
The Products are offered for sale while stocks last. In the event of an order for a Product that becomes unavailable, the Customer will be informed of this unavailability, as soon as possible, by email or by post.
Article 5 - Price
Each Product sheet on our site indicates the price of each Product in euros, freely set by Le Petit Florilège, expressed all taxes included, excluding shipping costs. The amount of VAT is specified when the Customer consults the shopping basket and the related shipping costs (covering packaging and delivery costs) are also indicated on the basket.
Le Petit Florilège reserves the right to modify its prices at any time but the Products ordered are invoiced at the price in effect when the order is placed.
All prices are non-negotiable by the Customer.
No discount will be granted to the Customer in the event of early payment.
Article 6 - Basket
The Basket page summarizes all the Products selected by the Customer and indicates to the Customer the shipping costs (including packaging and delivery costs) inherent to their order. The page provides the Customer with a “Recalculate” button which allows the subtotals, totals and shipping costs to be updated in the event of a modification of quantities or in the event of Product deletion.
Article 7 - Personal Data
The company Le Petit Florilège is concerned about the protection of personal data. We are committed to ensuring the best level of protection for your personal data in accordance with applicable law and the "".
The personal data collected on this website are recorded in a computerized database by the data controller:
The Little Anthology
place called Lamaresque
46500 Padirac
customerservice(@)lepetitflorilege.com
Purposes of processing
The collection of personal information is essential for invoicing, processing and delivery of orders.
The personal data collected is used for customer management and customer support, connection to private areas, sending emails responding to contact forms, sending promotional offers by email and sending by newsletter emails (only offered by Le Petit Florilège).
Certain data is collected automatically due to your actions on the site in order to carry out audience measurements (the number of pages viewed, the number of visits to the site, the products viewed, etc.) or are necessary for prevention and resolution of technical incidents.
Data collected
The personal data collected and processed include your name, first name, title, email, password, telephone number, IP address, postal address, connection data.
We undertake to collect only the minimum amount of data necessary for the proper functioning of the service provided by this website. The mandatory or optional nature of the data collected is indicated to you at the time of entry by a “Mandatory” (or any other appropriate visual indicator such as an asterisk or a bold element) or “Optional”.
The duration of the conversation
The data is kept for the entire duration of use of the service then is archived for an additional period in connection with the limitation and legal retention periods for reasons strictly limited and authorized by law (payment, guarantee, disputes, etc. ). After this period, they are deleted.
Recipients
The data collected is intended for our sales department, our marketing department and our technical department.
They are also transmitted to the following third parties:
Shopify (www.shopify.com) as technical operator of the website,
Google Analytics (analytics.google.com) as an audience tracking tool,
SendinBlue (sendingblue.com) used for sending promotional offers by email and sending newsletters by email,
Google Inc. (Google Drive) as a tool for transferring orders to certain suppliers of custom products.
Location & hosting of collected data
The data collected is hosted by the following service providers:
OVH as website host (data location: France),
Google Analytics (analytics.google.com) as an audience tracking tool (data location: World),
SendinBlue (sendinblue.com) used for sending promotional offers by email and sending newsletters by email (data location: World),
Google Inc. (Google Drive) as a data storage and backup tool (data location: World).
Withdrawal of consent
You can withdraw your consent at any time to the use of your personal data that is not essential for the proper use of the service provided by this website:
by writing to serviceclient(@)lepetitflorilege.com for the withdrawal of data that you have communicated to us using the forms on the site.
Permission to access
Any request relating to your personal data must be sent by post to our Personal Data Protection Officer at the following address:
THE LITTLE FLORILEGE
Richard Malaurie
place called Lamaresque
46500 PADIRAC
In order to preserve the confidentiality of your personal data, any request concerning the implementation of your rights must include for the attention of our DPO a certified copy of an identity document (identity card or passport) currently valid. This copy will be returned to you with your request and the desired information or consideration of your request. The absence of such proof will prohibit the processing of your request due to sufficient guarantee to certify the identity of the holder of the rights concerned.
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The Website has been declared to the Commission Nationale Informatique et Libertés (CNIL), which has issued a receipt under the number Notice No. 1736684v0.
Personal data is under no circumstances transmitted to third parties.
After validation of the Basket, the Customer must identify themselves if they already have a personal account on the Site or create one. The creation of a personal account on the Site implies unreserved acceptance of these General Conditions of Sale by checking the box “I accept the conditions of use”, which are presented to the Customer on the account creation page.
After validation of the shopping cart, the Customer indicates his billing and delivery details, also indicating whether these details are different or identical.
Article 8 - Order
The Customer validates his order when he activates the “Pay order” link at the bottom of the “Summary” page. Before this validation, the Customer is systematically asked to check each of the elements of his order; he can thus correct any errors and has the ability at any time to identify and correct any errors made when entering his data.
He must verify in this order form all the information transmitted, and in particular all the elements useful for delivery (delivery address, digital code, telephone numbers, etc.) of his order. The additional address must not exceed 32 characters at the risk of being truncated. Le Petit Florilège cannot be held responsible in the event that delivery cannot be made due to exceeding the maximum number of characters in the additional address.
Orders cannot be canceled or modified once validated and paid.
The order placed by the Customer is only effective upon completion of full payment of the sums due.
If for a case of force majeure (strike, natural disaster, cessation of activity, death, illness, accident, war, etc.) Le Petit Florilège was not able to honor an order for Products made to measure or according to the Customer's particular specifications, a full refund of the sums previously paid for this order will be made and the Customer will not be able to take any legal action to repair any damage caused.
Article 9 - Payment terms
Payment for orders is made by credit card only.
In the case of an order from a zone other than the zone defined by these General Conditions of Sale, a payment method by bank transfer may be offered to the Customer by Le Petit Florilège.
When registering the order, the Customer must pay in full for their order using the payment methods offered by the Site at the time of the order.
The Site offers the customer online payment with its banking partner Crédit Agricole via the secure payment brick e-Transactions and via the Paybox system.
This system is compatible with 3D Secure, Verified by Visa or SecureCode Mastercard certified bank cards.
If the Customer makes the payment with a registered 3D Secure or Verified by Visa or SecureCode Mastercard bank card, he will be asked to identify himself with a personal code guaranteeing his identity to finalize the online payment.
In the event of authentication failure, the order will not be taken into account.
In order to prevent any credit card fraud, Le Petit Florilège reserves the right to refuse any sale for which payment does not provide all 3D Secure security validations or presents suspicions of fraud.
After payment on the secure server offered on the Site, an acknowledgment of receipt is displayed. He confirms the registration of the order and informs the Customer that an electronic confirmation message including all the elements of the order will be sent to him as soon as possible.
The data recorded by Le Petit Florilège constitutes proof of the nature, content and date of the order. This is archived by Le Petit Florilège under the legal conditions and deadlines; the Customer can access this archiving by contacting the Customer Relations department.
Article 10 - Late payment
In the event of failure to pay in full for the goods delivered on the day of receipt, the Customer must pay Le Petit Florilège a late payment penalty equal to one and a half times the legal interest rate.
The legal interest rate used is that in force on the day of delivery of the goods.
This penalty is calculated on the amount excluding taxes of the amount remaining due, and runs from the due date of the price without any prior notice being necessary.
In accordance with articles 441-6 c. com. and D. 441-5 c. com., any late payment automatically entails, in addition to late payment penalties, an obligation for the debtor to pay a fixed compensation of €40 for recovery costs.
Additional compensation may be claimed, with supporting documentation, when the recovery costs incurred exceed the amount of the fixed compensation.
Article 11 - Delivery
Delivery of Products will be carried out only by the services of La Poste or DPD in mainland France.
For delivery to another area proposed on the Delivery page, routing and delivery will be carried out by a La Poste partner in the country concerned and the delivery time may be extended. For delivery to an area not listed on the Delivery page, a written request by email must be made using the contact form made available to the Customer. Le Petit Florilège reserves the right to accept or refuse delivery to another area.
Delivery methods vary depending on the type and weight of the package, or at the discretion of the seller:
- Colissimo without signature for light parcels
- Colissimo against signature for packages weighing more than 3kg whose value requires additional insurance at the seller's discretion.
- DPD Predict against signature or personal code for large parcels
- Colissimo collection point (Post Office or at my retailer).
In the event that he chooses delivery to a Colissimo collection point, the customer is informed that the chosen collection point is likely to refuse to take charge of the parcel (in particular in the event of saturation of its capacity to take charge of the parcel, change of opening hours, exceptional closure, etc.) in which case the package will be directed to a new collection point or a post office located on the carrier's route. The company Le Petit Florilège cannot be held responsible for this change in delivery location and the customer cannot request compensation for any inconvenience caused by a change in collection point compared to that defined in their order.
It is the customer's responsibility to refuse any package showing signs of damage or whose packaging has suffered damage during transport, upon delivery by La Poste services. In the event of acceptance of a damaged package by the customer, this is equivalent to acceptance of the goods as is and Le Petit Florilège cannot be held responsible for damage caused to the goods by our delivery operator.
A package tracking number will be sent by email to the Customer for colissimo items as soon as their order is shipped.
Delivery times are generally set, for an address in mainland France, on the day of payment validation + 8. This time may be extended in the event of public holidays during this period or closure of the store during holiday periods. (an announcement visible on the home page will inform the customer of the new order processing methods and the extension of delivery times).
Delivery times for Products made to order or according to the Customer's specific specifications are set at a maximum of 30 days.
In the case of an order mixing new products and custom or made-to-order products, shipping may be carried out in several packages and delivery times specific to each type of product.
Le Petit Florilège may inform the customer directly by email as soon as details of the delivery time are available.
If the Customer indicates incomplete or inaccurate delivery information, Le Petit Florilège cannot be held responsible in the event of delay or impossibility of delivery. If the goods are returned for these reasons, the reshipping costs will remain the responsibility of the customer.
In the case of delivery by Colissimo against signature, if the Customer is not present when the delivery person passes, a delivery notice will be given to him in his mailbox or sent by SMS or email, and he will have a deadline which can be consulted on the carrier's website to collect it at its post office or from a commercial partner of the carrier. At the end of this period, the package will be returned to Le Petit Florilège and the Customer will have to cover the costs of a new shipment.
The Customer is informed that it is his responsibility to check, in the presence of the delivery person, the condition of the package upon receipt and to immediately issue reservations in the event of damage, anomaly or delay in delivery to the delivery person in mentioning it on the delivery note. In the absence of a reservation, the Customer cannot take action against Petit Florilège.
If there is any transport damage, we urge you to contact us within 3 days ( article L.133-3 of the commercial code ) and to provide us with photographs of the damaged package, the damaged product and the shipping label. transport shown on the box. After this period, no complaints will be admissible and the products will be considered as delivered in good condition.
Article 12 - Right of Withdrawal
In accordance with current legislation, the Customer has a period of 14 (fourteen) working days from the date of receipt of his goods to withdraw and a period of 14 (fourteen) days from his withdrawal to return your package, without justification or penalty.
Personalized products, made to measure or on request, unsealed products (in particular products relating to hygiene) and fragile products are not affected by the right of withdrawal.
The right of withdrawal between professionals may apply when the following three conditions are met only:
- the contract is concluded outside the establishment
- the subject of the contract does not fall within the main activity of the company
- the client company does not employ more than five employees
Otherwise, the right of withdrawal does not apply.
For any returns within the framework of this right of withdrawal, the following procedure must be fully respected:
- The Customer will contact Le Petit Florilège via the contact form made available to them where they will indicate their wish to return their product, indicating the order number which will have been communicated to them on their order acknowledgment. In order to improve the offer, the Customer will have the possibility to indicate the reason for return.
- Le Petit Florilège, after validation of the return, will provide the Customer with the return procedure.
- The returned product must be packaged in suitable packaging, guaranteeing the integrity of the product during return transport. The Products must be returned unused, in their original packaging, with their labels and any accessories, in impeccable condition to: Le Petit Florilège - 374 Route de Padirac - 46500 ALVIGNAC-LES-EAUX
- Returns to relay points are not accepted. Packages must be sent directly to the return address provided.
- Unless otherwise indicated, return costs are the sole responsibility of the Customer.
- Cash on delivery returns are not accepted.
Subject to the conditions recalled above, Le Petit Florilège will reimburse the amount, all taxes included, of the order corresponding to the returned products, excluding initial delivery costs if the return is partial. The Customer's bank account will be credited with the said amount, within 14 (fourteen) days from receipt of the Products by Le Petit Florilège.
In the event of damage, loss or destruction of the package as part of a return, the entire order and return costs will remain the responsibility of the Customer.
Article 13 - Legal guarantee of conformity
Le Petit Florilège undertakes to deliver Products that meet the requirements in force relating to the safety and health of people in accordance with French provisions, and in particular the legislation on regulated chemical substances.
The Site offers products from artisanal manufacturing (textiles, ceramics, etc.), which may result in the presence of variations in color, presence of variations in shapes, finishes and discolorations which cannot be considered as defects.
The Site also offers used, flea market, so-called “vintage” Products, which may not comply with the standards in force at the time of purchase, the Customer declares to be informed and to accept them as is.
Article 14 - Customer Relations - After-sales service
For any information, question or complaint, the Customer can contact the Customer Relations department of the company Le Petit Florilège from Monday to Friday, from 10 a.m. to 5 p.m. by email at the address serviceclient (@) lepetitflorilege.com or by via the contact form on the Site or by post to Le Petit Florilège - Lieu-dit Lamaresque - 46500 PADIRAC
Article 15 - Satisfied or refunded
In accordance with legal provisions, the Customer has 14 clear days from delivery to return their order, the return costs being their responsibility. He is then reimbursed for the full amount incurred in the event of the total return of his order within 30 days following receipt of it in good condition by Le Petit Florilège. In the case of a partial return, only the amount of the returned product will be refunded. At the suggestion of Le Petit Florilège, the Customer may also opt for another reimbursement method.
Products returned used, incomplete, damaged or soiled are not returned and cannot be refunded, the initial delivery and return costs remaining the responsibility of the Customer.
It is also the customer's responsibility to keep the original packaging of the products in good used condition in order to return their products. Failing this, Le Petit Florilège reserves the right to partially reimburse returned products not in satisfactory condition when put back on sale.
Custom-made, personalized products are not affected by these return terms and cannot be refunded.
In accordance with legal provisions, the right of withdrawal cannot be exercised for Products made to order, used “vintage” or flea market products or according to the Customer's particular specifications.
Article 16 – Disputes
The Site and all Le Petit Florilège sites, whose main domain name is lepetitflorilege.com (blog.lepetitflorilege.com, , …) are governed by French law.
In the event of a dispute, the Customer undertakes to find an amicable solution before any action before the courts. In the event of failure of any amicable solution, any action may be taken only before the French courts.